Buying · Refunds
GLPro Refund Policy: Returns, Cancellations and Refund Timing
A GLPro refund runs through the 60-day money-back guarantee, counted from the date of purchase. Call +1 (302) 200-3480 with your order ID, then mail the bottles with tracking at your own cost. Timing depends on the source: the sales page says "within 48 hours", while the seller's brief says 3-5 business days after the bottles are credited, plus 5-10 days on your card.
Written by the GLPro label deskUpdated
01In short
What is the GLPro refund policy?
The GLPro refund policy is a 60-day money-back guarantee. The sales page states: "Your purchase is secured by a 60-day 100% money-back guarantee" (GLPro sales page). The 60 days start on the date you buy, not the day the parcel lands.
Refunds are handled by the order desk, not by this website. The checkout runs on BuyGoods, which the sales page names as the retailer of record. Myglpro, the U.S. stocking partner that runs this site, cannot see or change orders.
| Window | 60 days from the date of purchase |
|---|---|
| First step | Call +1 (302) 200-3480 or email [email protected] with your order ID |
| Parcel must hold | Your full name, email and order ID |
| Return address | The one the desk confirms; the brief lists 477 Madison Avenue, Floor 6, New York, NY 10022, USA |
| Return postage | Paid by you; use a tracked service |
| Timing, sales page | "within 48 hours", "no questions asked" |
| Timing, seller's brief | 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it |
02Cancel
How do you cancel a GLPro order?
To cancel a GLPro order, call the order desk at +1 (302) 200-3480 as soon as you can, with the order ID from your confirmation email. The desk handles tracking, changes and refunds on placed orders.
Neither the sales page nor the brief promises that an order can be stopped once it ships. If the parcel is already on its way, the request becomes a return under the 60-day guarantee instead.
Find the order ID
It is in the confirmation email from the checkout. Search your inbox and spam folder for BuyGoods.
Call or email the desk
Phone +1 (302) 200-3480 or write to [email protected], with the order ID in the subject line.
Ask for written confirmation
A reply by email gives you a record if anything goes wrong later.
03Step by step
How does a GLPro return work, step by step?
A GLPro return has four stages, from the day you order to the day the parcel goes back. Aim to call by about day 45, so the bottles are moving well before day 60.
- Day 0
Order and keep the email
Your order ID is what the desk needs. The 60 days count from the date of purchase.
- Day 30
Take stock
One bottle is sold as a 30-day supply. Note how you feel, and keep every prescribed medicine going the whole time.
- By day 45
Call for return instructions
Call +1 (302) 200-3480 or email [email protected] with your order ID, well before day 60.
- Then
Mail the bottles with tracking
Put your full name, email and order ID in the parcel. Return postage is on you; keep the tracking receipt.
04Timing
How long does a GLPro refund take?
A GLPro refund takes anywhere from two days to about three weeks, depending on which source you read. The two published timelines do not match, so plan for the slower one.
The sales page promises a refund "within 48 hours" (GLPro sales page). The seller's brief describes a longer path: the returned bottles are logged first, then the refund is issued in 3-5 business days, then the card issuer takes 5-10 days to post it.
| Source | What it says | Clock starts |
|---|---|---|
| Sales page | "within 48 hours", "no questions asked" | Not stated |
| Seller's brief | 3-5 business days, then 5-10 days on the card | When the returned bottles are credited |
Postal time comes on top of both. If a refund has not posted after the longer window, call the desk with your tracking number.
05Opened bottles
Can you return opened or partly used GLPro bottles?
The sales page does not say. It calls the guarantee "100% money-back" and the refund "no questions asked", but neither it nor the brief explains how opened, used or missing bottles are treated.
So ask before you post anything, and keep the answer in writing.
- Ask whether opened and empty bottles should go back too.
- Ask whether a partial return earns a partial refund.
- Ask whether shipping you paid on the order is refunded.
GLPro: from $49 a bottle30 capsules · 2, 3 or 6 bottles · free US shipping on 6 · 60-day money-back guarantee
See packs06Postage
Who pays return shipping for GLPro?
You pay return shipping for GLPro. The brief says so plainly: The buyer pays return shipping. Use a tracked service and keep the receipt. Free US shipping on the 6-bottle pack covers the trip to you, not the trip back.
Ship to the address the desk confirms on the phone. The brief lists 477 Madison Avenue, Floor 6, New York, NY 10022, USA, but addresses can change, and a parcel sent to an old one may never be credited.
Inside the box
A note with your full name, email and order ID.
On the box
The address the desk gave you, written clearly.
In your files
The tracking number and the postage receipt.
Delivery times for the outbound order are on GLPro shipping.
07Card disputes
Should you file a chargeback instead of asking for a GLPro refund?
Start with the order desk, not a chargeback. A refund through the guarantee is usually the faster route, and a card dispute opened at the same time can pause or tangle it.
A dispute with your card issuer stays open to you if the desk does not answer, or if a credited return never turns into a refund. Card issuers set their own deadlines, so ask yours how long you have.
Your order email, the dates you called, any email replies, the tracking number showing delivery, and the postage receipt.
08Who to call
Who handles GLPro refunds, and who cannot?
The order desk handles GLPro refunds: +1 (302) 200-3480, BuyGoods default order desk, and [email protected]. The sales page prints no phone number; the order desk number comes from the seller's brief.
This website's inbox, [email protected], answers questions about our pages, typos, privacy and press. It cannot look up, cancel or refund an order, so writing there only adds a delay.
Tracking and refunds for placed orders
BuyGoods default order desk. Tracking, changes and refunds on placed orders. Have your order ID ready. The sales page prints no phone number; the order desk number comes from the seller's brief.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
175 Water Street, Floor 10
New York, NY 10038
Mail only. No walk-in sales.
Returns (New York)
477 Madison Avenue, Floor 6
New York, NY 10022
Call first with your order ID. Put your full name, email and order ID in the parcel. Ship to the address the desk confirms. The buyer pays return shipping. Use a tracked service and keep the receipt.
09Checklist
What should you keep for a GLPro refund?
Keep every piece of paper and email tied to the order until the refund shows on your statement. Each one can save a phone call later.
- The order confirmation email with the order ID
- The packing slip from the parcel
- Notes of each call: date, time and what you were told
- The tracking number and postage receipt for the return
- Your card statement showing the charge and the refund
Read the full terms of the 60-day guarantee before you order, and the pack prices so you know what each refund should be. Questions about orders? See GLPro contact.
10FAQ
GLPro refund questions
Q01Can I cancel my GLPro order after paying?
Call the order desk at +1 (302) 200-3480 straight away with your order ID. The published terms do not promise that a shipped order can be stopped. If it has already left, the 60-day money-back guarantee still applies, so you can return the bottles once they arrive.
Q02Why do the GLPro refund timelines differ?
They come from two sources. The sales page says "within 48 hours". The seller's brief says 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer. We print both as written. Plan for the slower one, and call the desk if it passes.
Q03Do I get my shipping cost back with a GLPro refund?
Neither source says. Return postage is clearly on you. Whether the shipping you paid on a 2- or 3-bottle order is refunded is not stated, so ask the order desk before you mail the parcel and keep the answer by email.
Q04Can I return just one bottle from a GLPro pack?
The terms do not cover partial returns. Call the desk first and ask how a single bottle from a multi-bottle pack would be refunded, then get the reply in writing. Do not mail anything until the desk confirms the address and what to include.
Q05What happens if my GLPro return gets lost in the mail?
Your tracking number is your proof. Send it to the order desk with your order ID and ask them to trace the parcel or accept the carrier's record. Without tracking, a lost return is hard to prove, which is why a tracked service matters.
Q06Is the GLPro refund paid to the same card?
The brief describes the refund posting through your card issuer, which points to the card used at checkout. If that card has since been closed or replaced, tell the order desk when you call, so they can tell you how the refund will reach you.
11Who wrote this
Written and reviewed by
Pages built from the bottle images, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. stocking partner for GLPro, not by the manufacturer. We earn money when you buy through our order links.
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