Contact
Contact GLPro: Which Desk to Call for What
GLPro contact runs through two desks. For tracking, changes and refunds on placed orders, call the order desk at +1 (302) 200-3480 or email [email protected] with your order ID. For questions about this website, write to [email protected], Mon-Fri 9:00am-5:00pm ET. The website inbox cannot see orders, so send order questions to the desk.
Written by the GLPro label deskUpdated
01Two desks
Who do I contact about a GLPro order?
Contact the order desk about any GLPro order. The desk handles payments, tracking, address changes, cancellations and refunds. Its number is +1 (302) 200-3480, and it also answers at [email protected].
The phone number comes from the seller's brief, where it is listed as the BuyGoods default order desk. The sales page itself prints no phone number at all (GLPro sales page). So if you see a different GLPro number elsewhere online, treat it with care and use the two contacts below.
Tracking and refunds for placed orders
BuyGoods default order desk. Tracking, changes and refunds on placed orders. Have your order ID ready. The sales page prints no phone number; the order desk number comes from the seller's brief.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
175 Water Street, Floor 10
New York, NY 10038
Mail only. No walk-in sales.
Returns (New York)
477 Madison Avenue, Floor 6
New York, NY 10022
Call first with your order ID. Put your full name, email and order ID in the parcel. Ship to the address the desk confirms. The buyer pays return shipping. Use a tracked service and keep the receipt.
Who runs the site and how it earns money is set out on about Myglpro.
02Who handles what
Which GLPro desk handles which question?
The order desk handles anything tied to a purchase. The website inbox handles anything tied to a page on myglpro.com. Picking the right one first saves a round of forwarding.
| Your question | Contact | Have ready |
|---|---|---|
| Where is my parcel? | Order desk: +1 (302) 200-3480 or [email protected] | Order ID, email used at checkout |
| Change an address or cancel | Order desk, as soon as possible | Order ID, the new address |
| Refund or return | Order desk by phone, before you mail anything | Order ID, number of bottles |
| Charge you do not recognize | Order desk first, then your card issuer | Date and amount on the statement |
| Typo or wrong fact on a page | Website: [email protected] | The page address and the sentence |
| Privacy or press | Website: [email protected] | Your name and a short note |
| A reaction after taking a capsule | Your doctor first; then the order desk | The bottle and its lot number |
03Phone
What is the GLPro customer service phone number?
The GLPro customer service phone number is +1 (302) 200-3480. It reaches the order desk that runs on the BuyGoods checkout, which the sales page names as the retailer of record (GLPro sales page).
Your order ID is in the confirmation email sent after checkout. Find it before you dial.
- Your order ID from the confirmation email
- The full name and email you used at checkout
- The pack you bought: 2, 3 or 6 bottles
- For a return, how many bottles you are sending back, opened or sealed
If the desk promises a refund or a replacement, ask for that promise by email too.
04Email
How do I email GLPro customer service?
Email GLPro customer service at [email protected] for anything about an order. Put the order ID in the subject line so the desk can find the purchase without a reply asking for it.
Use [email protected] only for website matters. That inbox belongs to Myglpro, not to the order desk, and nobody there can open your order, change it or issue money back.
[email protected]
Tracking, address changes, cancellations, returns and refunds. Subject line: your order ID plus two or three words, such as "return 2 bottles".
[email protected]
Errors on a page, privacy requests and press questions. Mon-Fri 9:00am-5:00pm ET. It cannot see orders or payments.
Never send card numbers by email to either address.
05Refunds
How do I contact GLPro for a refund?
Call the order desk at +1 (302) 200-3480 with your order ID before you mail anything back. The desk gives return instructions and confirms where the bottles should go.
The sales page quotes "Your purchase is secured by a 60-day 100% money-back guarantee" (GLPro sales page). You pay the return postage, so use a tracked service.
- Day 0
Order and keep the email
Your order ID is what the desk needs. The 60 days count from the date of purchase.
- Day 30
Take stock
One bottle is sold as a 30-day supply. Note how you feel, and keep every prescribed medicine going the whole time.
- By day 45
Call for return instructions
Call +1 (302) 200-3480 or email [email protected] with your order ID, well before day 60.
- Then
Mail the bottles with tracking
Put your full name, email and order ID in the parcel. Return postage is on you; keep the tracking receipt.
Full steps sit on the GLPro refund policy and the 60-day guarantee pages.
GLPro: from $49 a bottle30 capsules · 2, 3 or 6 bottles · free US shipping on 6 · 60-day money-back guarantee
See packs06Hours
What are GLPro customer service hours and response times?
GLPro customer service hours are published only for the website inbox: Mon-Fri 9:00am-5:00pm ET. The order desk's hours are not printed on the sales page or in the seller's brief, so we cannot state them.
No response time is published for either desk. If an email gets no answer in two business days, call the order desk rather than sending a second email.
Refund timing has two written versions. The sales page promises a refund "within 48 hours" (GLPro sales page). The seller's brief gives 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it. Plan around the slower one, and keep your tracking receipt until the money shows on your statement.
07This website
What can the Myglpro website inbox help with?
The Myglpro website inbox helps with page content, privacy and press. Tell us about a wrong price, a broken link, a typo or a fact you think is out of date, and we will check it against the sales page and the bottle renders.
We correct facts when a source supports the change. We will not add an ingredient list, rating or quote that no source supports.
Copy the address
Paste the page address from your browser bar into the email.
Quote the line
Copy the exact sentence you think is wrong, word for word.
Add your source
A link or a photo of the bottle panel helps us confirm the fix.
Privacy requests, such as removing an email you sent us, are covered by the privacy policy.
08Addresses
Can I visit or mail the GLPro office?
No, the GLPro office in New York takes mail only, with no walk-in sales or pickups. Its address is 175 Water Street, Floor 10, New York, NY 10038, USA. The returns address is a different building.
Do not post bottles to either address before you call. The desk confirms the right return address for your order, and a parcel sent without that step can be hard to match. The brief lists returns at 477 Madison Avenue, Floor 6, New York, NY 10022, USA.
What goes inside a return parcel
Put a note in the box with your full name, email and order ID. Seal the box well, use tracking and keep the receipt. Opened and sealed bottles should both go back, unless the desk tells you otherwise.
09Before you write
What should you check before contacting GLPro?
Check your tracking link and your spam folder before contacting GLPro. Order and shipping emails sometimes land in a filtered folder, and the answer may already be there.
If a bottle arrives damaged or with a broken seal, take photos first. Our batch check shows how to find the lot number.
A health problem after a capsule is a matter for your doctor first. You can also report it to FDA through the Safety Reporting Portal, or call FDA at 1-888-463-6332 (FDA, Report a Supplement Problem).
GLPro: from $49 a bottle30 capsules · 2, 3 or 6 bottles · free US shipping on 6 · 60-day money-back guarantee
See packs10FAQ
Questions about reaching GLPro
Q01How do I reach GLPro customer service by phone?
Call +1 (302) 200-3480, the order desk listed in the seller's brief as the BuyGoods default desk. It handles tracking, changes and refunds on placed orders. Have your order ID from the confirmation email ready, along with the name and email you used at checkout, so the agent can find the purchase quickly.
Q02Does the GLPro sales page list a phone number?
No. The sales page prints no phone number, no manufacturer and no company address. The order desk number +1 (302) 200-3480 comes from the seller's brief. Be careful with other numbers you find online for GLPro, and use the order email [email protected] if you are unsure.
Q03Can [email protected] help with my GLPro order?
No. That inbox belongs to the team that runs this website, and it cannot see orders, payments or tracking. Send order questions to [email protected] or call +1 (302) 200-3480. Use the website inbox for page errors, privacy requests and press questions, Monday to Friday, 9:00am to 5:00pm ET.
Q04How fast does GLPro customer service reply?
No response time is published for either desk. The website inbox works Monday to Friday, 9:00am to 5:00pm ET. If an order email gets no reply within two business days, phone the order desk instead of writing again, and keep a note of the date you first wrote.
Q05What do I need before calling about a GLPro refund?
Have your order ID, the full name and email used at checkout, and the number of bottles you plan to return. Call before you mail anything, because the desk confirms the return address. You pay return postage, so pick a tracked service and keep the receipt until the refund posts.
Q06Where is the GLPro office located?
The office is at 175 Water Street, Floor 10, New York, NY 10038. It takes mail only, with no walk-in sales. Returns go to a different address, which the brief lists as 477 Madison Avenue, Floor 6, New York, NY 10022. Confirm the return address with the desk first.
Q07Who do I tell about a side effect from GLPro?
Tell your doctor first, and stop the capsules if a reaction worries you. You can report the problem to FDA through its Safety Reporting Portal or by calling 1-888-463-6332. Then contact the order desk with the lot number from the bottle, so the batch can be checked.
11Who wrote this
Written and reviewed by
Pages built from the bottle images, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by a U.S. stocking partner for GLPro, not by the manufacturer. We earn money when you buy through our order links.
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More about GLPro
U.S. stocking partner for GLPro
Ready to try GLPro?
Check your medicines first, then pick a pack. Six bottles ship free and cost the least per bottle, and every pack carries the 60-day money-back guarantee.
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- 60-day money-back guarantee
- Ships from the U.S.
